Employment & Experience:-
Working at one of the leading IT service providing company of India since 1999.

Professional Experience:-

2000(Jan)-Present:
Designation:Systems Administrator(Site Incharge)
 Working as a Site Incharge of Facilities management team(24*7) to provide complete support of IT resources at one of our prime client location and is responsible for the following jobs:-

 Administration of Servers-Windows NT(4.0),Lotus Notes(5.0).
 Providing support to users to troubleshoot problems on operating systems like Windows NT/ 95/98/2000,application software like Ms-Office 97/2000,Ms-Outlook,Internet browsers,antivirus softwares,RAS,IIS,PWS etc.
 Network administration-LAN &WAN including support of local network and also internet and ISDN dial-up connections.Resolving client calls related to TCP/IP,WINS,DNS,DHCP,RAS,VPN etc.
 Basic hardware troubleshooting and escalating calls to respective vendors if necessary on PC,Laptops,HP Printers,networking equipments etc.
 Performance monitoring, fine tuning and upgradation of Servers and Network.
 Escalation of unresolved issues to proper authorities for timely resolution within restricted timeframe by regular follow ups.
 Asset Management:Responsible for keeping track and proper maintenance of all IT related assets(Hardware and Software) of the client.
 Virus Management:Responsible to keep the network virus free by implementing antivirus software(Mcafee) with latest update in every systems.
 Monitor resolution of all user calls within a restricted timeframe as defined by service level agreement and providing second/third level support.
 Regular backups of databases and files as per schedule defined by the service level agreement with the customer.
 Vendor Management:Coordination with different vendors for resolution of Hardware related calls till the end and escalations following service level agreement escalation matrix.
 Maintenance of ISO documents of the site and their regular updations and analysis to increase productivity identifying root cause of faults.Also responsible for analysing the trend to foresee future problems.
 Complete responsibility of IT related issues of the client by providing valuable inputs regarding upgradation,updation,process management,change management,foresee problems and resolve it from its root to prevent any disaster and maintain continuos uptime.
 Develop,maintain and test disaster recovery plans for customer.
 Complete ownership of assigned projects like mass installations,configurations etc. from beginning to completion with full responsibility in a highly secure environment using excellent time management to organize the different tasks and completing them within scheduled time.
 Regular reviews and discussions with customer regarding their issues,concerns and feedbacks and implementing innovative methods for continuous improvement of service delivery.

1999(Mar)-1999(Dec):
Designation:Customer Support Engineer
 Provided technical support at various client locations by performing software installations,configurations,troubleshooting,basic hardware diagnosis and solution.
Supported clients on operating systems like Windows NT/ 95/98/2000,application software like Ms-Office 97/2000,Ms-Outlook,Internet browsers,Mcafee/Norton antivirus softwares,and many other utility software.
 Guided and trained clients on new softwares and upcoming technologies.
 Network administration,monitoring network performance and troubleshoot Lan/Wan problems.
 Monitoring and applying security compliance of all systems and the network.
 Enforcing technical standards of both hardware and software.
 Continuos maintenance and updation of ISO documents keeping track of each and every change,modification,updation and day to day operation related matters of IT related issues.
 Coordinating with helpdesk/customers throughout the country to resolve issues.

Computer Skills:-
 I am an expert in complete IT administration and support including troubleshooting,installation,maintainance of Windows Operating systems like NT/2000/95/98/XP including networking ,client connectivity,access permissions
 I am have in depth knowledge on mailing systems like Lotus Notes,Microsoft Exchange.
 I have rich experience in Basic troubleshooting on PC hardware,Networking(LAN and WAN),DHCP,DNS,WINS,TCP/IP,FTP,HTTP,SMTP,RAS and Application softwares like Ms -Office,antivirus,lotus clients,internet explorer etc.
 Proficient in basic hardware first level troubleshooting for desktop,laptop,printers.

Certifications Possessed:-
1.Microsoft certified systems engineer(MCSE) on Windows NT4.0 which includes complete expertise on the following exams:-
i>Windows NT server 4.0
ii>Windows NT server 4.0 in Enterprise
iii>Windows NT workstation
iv>TCP/IP
v>Microsoft Exchange
vi>Networking essentials

Education:-
1998:
• Passed B.Sc(Mathematics Hons.) St.Xavier's College
• Relevant Courses: Maths,Physics,Chemistry,Statistic

1995:
• Passed Higher Secondary exam from Jodhpur Park Boys School.
• Relevant Courses: Maths,Physics Chemistry,Statistics

1993:
Passed Secondary examination from A.K.Ghosh memorial school.

Attitude:
I am a determined,confident and hardworking person ready to master any new technology within a short span of time and always try to give the best of my effort.Habituated to work under pressure situations and handle critical issues tactfully. I have the ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction.Excellent written and verbal communication skills in English,Hindi,Bengali ; ability to listen and interface with both technical and non-technical personnel is one of my added advantage.Being an excellent team leader i am helpful to both my peers and clients and motivate to serve better quality service by applying thought and implementing innovative methods.

Contact Information:
Debraj Bose
247/B,Jodhpur Park
Kolkata-700068
West Bengal,India
Email: